Privacy Policy

Welcome to our Privacy Policy

We are Tale Be Told Theatre C.I.C, a community interest company  registered with Companies House in England and Wales (company number 10439178). We use interactive theatre as a tool to educate, inform and raise awareness of social issues. Our work is shaped by and for communities and we strive to create experiences that are accessible to all. Alongside our professional theatre productions, we have been delivering programmes to support mental health and combat social isolation through theatre & drama, photography, film, creative arts and play. We work alongside NHS partners and Mental Health professionals to support individuals through our work.

We want you to feel comfortable when you share your information with us, so we have created this policy which aims to give you information on how we collect and use your personal data. 

If you have any questions or concerns about this policy, please contact us by emailing

We keep our privacy policy under regular review, this version was last updated in June 2024

What information do we collect about you?

We collect different types of personal information about you: 

Identity Data. This includes details such as your full name, date of birth and home address. 

Contact Data. This includes information like your email address, residential address and telephone number. 

Profile Data. This will include which sessions and/or services you receive from us or register your interest for, any survey or feedback that you send to us. 

Financial Data. This will include information about any donations you provide to us. 

Transaction Data. This will include information about you which is required to send you any merchandise or goods/services you purchase from us. 

Technical Data. This includes information like your browser type, IP address and other technology on the devices you use to access our website. 

Emergency Contact Data. This will include the name and contact information of the individual that you nominate to be your emergency contact. 

Legal Guardian or Parent Data if relevant. This will include the name and contact details of a child’s or young person’s legal guardian or parent, and their relationship to a child or young person that benefits from our services. 

We may also collect, use and share Aggregated Data. This may be when we create statistical data from your personal information. This is not considered personal data as you cannot be identified by it. We may aggregate our data, for example, to be able to monitor how many individuals are attending particular sessions and which sessions or events might be the most popular according to location or other factors. 

Special Category data. This type of personal data can include: race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health, sex life and sexual orientation.

We may collect personal data such as your gender, medical or genetic information about your physical and mental wellbeing, for example, any diagnosis you have received, medication that you are taking or injuries you have had which we need to be aware of when you come along to our sessions. 

We are dedicated to equality and diversity and so we may also ask you to provide information about your race or ethnicity so we can make sure that our services can be accessed equally by everyone and to ensure that we are encouraging diversity in our sessions.  

How do we use the information we collect about you?

We will only use your personal data when the law allows us to. This will often be if we need to perform a service for you, where it is necessary for our legitimate interests (and this won’t override your rights), where we need to comply with a legal obligation or for research and statistical purposes. Sometimes we may also get your consent. 

We have set out some examples of how we may use your personal data:

                   To provide you with our services

  • To help you to attend our sessions and, to the best of our ability, tailor our sessions to your needs (for example, if you have any accessibility requirements). 
  • To ensure that our services and sessions are well organised and run smoothly. 
  • To keep a record of your donations and to communicate with you regarding any donations you make to us. 
  • To keep you updated about our sessions, for instance, if we need to cancel a session because a session leader is ill. 
  • To monitor diversity and equal opportunities amongst our service users. 
  • To keep a record of your relationship with us.
  • To organise volunteering opportunities and keep a record of the arrangement. 
  • To report back to our funders or grant makers so they know that we are spending any funds they have given us correctly and in accordance with our aims. 
  • To help us secure funding to further our aims. 
  • As part of research projects, for example, to understand how our services benefit our users. 
  • To notify your Emergency Contact if you are in distress or injured during a session. 
  • To make sure our website is user friendly and works efficiently. 
  • To invite you to participate in surveys and to provide feedback to us. 
  • To contact you to recommend our services that might be of interest to you. 
  • To let you know about our news and activities and how you can support us.

You do not have to provide us with your personal data, but if you don’t, you may not be able to benefit from our services, attend a session or give us a donation should you wish to. 

Sensitive personal information

We will ensure that any Special Category data or other sensitive personal information you share with us is looked after. 

When you choose to share Special Category data with us, we will only use this information:

  • To provide you with our services and make sure we recommend suitable sessions for you or make reasonable adjustments to our sessions where we can. 
  • To monitor the diversity and equality of our users to make sure everyone has an equal opportunity to access our services.
  • To evaluate our services to ensure we are achieving our charitable purposes.  
  • For research or statistical purposes that can show the impact of our work
  • We may pass on your details if we are concerned for your safety or that of someone else, for example, if there is a report of critical self-harm or if there are any safeguarding concerns. 
  • We will only share your story or experience of using our services on our social media channels and to promote our services with your explicit consent and you can ask us to do this anonymously. 

We will only collect information about criminal convictions and offences in respect of our staff, workers and volunteers to ensure we are protecting vulnerable people and children.


We strive to provide you with choices, and we will only contact you by your preferred method (whether by email, phone or text). 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what services, opportunities, fundraisers, and events we think you may want or need, or may be of interest to you. 

You can update your choices or stop us sending you these communications at any time by contacting

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of using our services.


Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our service standards.

Information about Children and Young People

We collect and process personal data about children and young people that attend our sessions. This is required to ensure that our sessions are ran efficiently and to make sure we have the necessary safeguards in place. 

How we collect information about you

We collect information from you in the following ways:

Direct interactions. You may give us your personal data when you fill in forms, sign up to our sessions, attend an event, make a donation, complete a survey or otherwise contact us by post, phone and/or email.

Referrals or recommendations. We work closely with trusted organisations and public bodies, so we might get your information from them if they think you will benefit from our services. 

Sharing information

We will NEVER sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

We use the common Microsoft packages and software (such as Office 365) which may hold your personal data, for example, when you email us. 

We may also share your personal data for research and statistical purposes. Usually, this data will be anonymised and we will often only provide statistics to our funders and grant providers so they can monitor how effectively we are using funds to provide our services. We may also share your information with public bodies, such as local authorities (the latter mainly being if there is a safeguarding concern). 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. 

Legal disclosure

We might also share your personal data where we are under a regulatory or legal obligation to do so. We might also disclose it when we are seeking legal advice (for example, if there is ever a legal dispute). 

Data security

Looking after your information is really important to us so we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, workers, volunteers and other third parties who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Due to the nature of the internet, we cannot guarantee that any information you send us online will be safely transmitted but we use efforts to protect your personal information and keep our website as secure as we can. 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

How long we will hold your information for

We only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including where we need to follow any legal, regulatory or reporting requirements. We may need to keep your personal data for a longer period in the event of a complaint or if we think there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory or other requirements.

Your rights

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, always appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

You have various rights in respect of the personal information we hold about you we have summarised these below and further information can be access through ICO’s website here

As a data subject you may have the right to:

  • Request access to your personal information. 
  • Right to object to your personal data being processed.
  • Withdraw any consent you have given to your data being processed. 
  • Request that your data is corrected, if it is inaccurate or incomplete. 
  • Request erasure of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Request restriction of processing of your personal data.

Please note, some of these rights only apply in certain circumstances, where one of your rights does not apply, we will communicate the reason to you.

To find out more about this policy and how we look after your personal information, contact